Search results
Showing 12 to 21 of 815 search results for outcomes under the Consumer Duty.
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FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. The FCA sets out its outcomes and the metrics it will use to measure them. -
Countdown to the Consumer Duty
Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar -
Consumer Duty events
The FCA has run events to help firms understand our expectations for the Consumer Duty and prepare for implementation. Find out about these and watch the webinars. -
Consumer Duty resources
Find publications about the introduction of the Consumer Duty including news, speeches and podcasts. -
How we are using the Consumer Duty
How the FCA is using the Consumer Duty to set higher and clearer standards of consumer protection across financial services. -
PS22/9: A new Consumer Duty
We are consulting for a second time on our proposals to set a higher standard of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers. -
Consumer Duty: the art of the possible in a year
Speech by Sheldon Mills, FCA Executive Director of Consumers & Competition on the Consumer Duty at KPMG. -
Business Plan 2024/25
Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Information for firms on motor finance complaints
Guidance for firms affected by the FCA's review into the historical use of discretionary commission arrangements (DCAs) in the motor finance industry. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.