Search results
Showing 32 to 41 of 815 search results for outcomes under the Consumer Duty.
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FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. The FCA sets out its outcomes and the metrics it will use to measure them. -
Findings of multi-firm review into insurers' valuation of vehicles
We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims). -
How to flex your organisation's power through culture and conduct
Speech by Emily Shepperd, Chief Operating Officer and Executive Director of Authorisations at City & Financial's Culture and Conduct Forum. -
FCA sets out 14-point action plan on cash savings
Action plan to ensure firms are passing on interest rate rises to savers appropriately, that they’re communicating with customers much more effectively and offering them better savings rate deals. -
Business Plan 2023/24
The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy. -
Helping people access cash
How new legislation has given the FCA powers to act where it finds or anticipate significant impacts on consumers’ ability to access cash. -
The future of pensions: act today to plan for tomorrow
Speech by Nikhil Rathi delivered at JP Morgan Pensions and Savings Symposium -
Overdraft repeat use: good practice and areas of concern
We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings. -
Retail banking Consumer Duty multi-firm work
The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work. -
Business Plan 2022/23
The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Preparing for the future of Consumer Investments
We want consumers of all wealth levels to be able to make good investment decisions, with confidence and understanding of the risks and the protection involved.