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Showing 101 to 110 of 127 search results for particular care when dealing with vulnerable customers.
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Training and competence
Our training and competence regime makes sure the financial services workforce is appropriately qualified and well regulated. -
Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms
FCA guidance on our expectations for firms when dealing with customers of general insurance and pure protection contracts who may be experiencing temporary financial difficulty because of coronavirus -
The challenges for insurance and regulators in a Big Data world
Speech by Andrew Bailey, Chief Executive of the FCA, delivered at the Association Of British Insurers (ABI) annual conference. -
Penalties, remediation, and our General Principles
FCA Executive Director of Enforcement and Market Oversight, delivered this speech on financial penalties at the City & Financial Global Ltd event, London. -
The importance of purposeful anti-money laundering controls
Speech by Mark Steward, Executive Director of Enforcement and Market Oversight, delivered at the AML & ABC Forum 2021. -
Findings of multi-firm review into insurers' valuation of vehicles
We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims). -
Trust and confidence - ensuring firms’ ethics are built around their customers
Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Investor engagement in a changing regulatory landscape
We were also clear that the service provided did not meet our criteria for research that can be acquired with dealing commission. ... right research, at the right price, and are open and transparent with their customers on the costs they will charge on -
Review into change and innovation in the unsecured credit market (the Woolard Review)
Information about our review of unsecured credit market regulation, chaired by Christopher Woolard CBE -
Our approach to supervision
Our approach to supervision sets out how we carry out our regulatory oversight. It is designed to help firms, consumers and markets understand how we work, and fulfil our accountability to Parliament and to the public.