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Showing 11 to 20 of 127 search results for particular care when dealing with vulnerable customers.

  1. Protecting access to cash and banking services

    Speeches Published: 13/05/2021 Last modified: 13/05/2021
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0

  2. Supporting material for applications by consumer credit, mortgage and other consumer finance firms

    Firm authorisation Published: 15/11/2023 Last modified: 13/12/2023
    If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything.

  3. High-cost credit: what next?

    Speeches Published: 02/05/2018 Last modified: 02/05/2018
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at a New City Agenda event, Portcullis House, Westminster, London.

  4. Ageing population: update from the FCA

    News stories Published: 15/09/2016 Last modified: 06/03/2017
    We have published this statement to warn consumers against dealing with unauthorised firms.

  5. Improving the consumer experience

    Speeches Published: 13/11/2013 Last modified: 04/12/2013
    Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  6. Mortgages and coronavirus: updated draft guidance for firms

    Policy and guidance Guidance consultations Published: 22/05/2020 Last modified: 17/08/2021
    FCA proposes updated draft guidance for firms on mortgages, debt advice and coronavirus

  7. Do the right thing

    Speeches Published: 01/06/2023 Last modified: 30/10/2023
    Speech by Therese Chambers, Joint Executive Director of Enforcement and Market Oversight, delivered at the City & Financial FCA Investigations and Enforcement summit.

  8. Sustainability

    Speeches Published: 22/07/2014 Last modified: 05/08/2014
    We care about the integrity of our markets – and will take steps to tackle those who undermine it. ... We are continuing to prosecute insider dealing cases and have number of investigations and prosecutions in the pipeline.

  9. Changes in mortgage regulation

    Speeches Published: 11/11/2015 Last modified: 11/11/2015
    Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations, delivered at the Council of Mortgage Lenders conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  10. Building cyber resilience

    Speeches Published: 26/01/2018 Last modified: 26/01/2018
    Speech by Robin Jones, Head of Technology, Resilience & Cyber at the FCA, delivered to the PIMFA Financial Crime Conference, London.