Search results
Showing 41 to 50 of 127 search results for particular care when dealing with vulnerable customers.
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FCA publishes Future Approach to Consumers
The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017. -
Supporting consumers with pension transfers
Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice. -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. -
2013 fines
Fines published during the calendar year ending December 2013. -
CP21/13: A new Consumer Duty
We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
FCA review finds evidence of growing competition in retail banking
Greater competition in retail banking is driving choice and lower prices for consumers and small businesses. -
HomeServe fined £30 million for widespread failings
HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions. -
Acting flexibly and treating customers fairly in the face of a pandemic
Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations.