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Showing 101 to 110 of 673 search results for particular needs of their vulnerable customers.

  1. Finalised Guidance: Consumer credit and coronavirus: updated guidance for firms

    Finalised guidance Published: 19/11/2020 Last modified: 13/01/2022
    This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of consumer credit customers.

  2. Finalised Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms

    Finalised guidance Published: 27/01/2021 Last modified: 27/01/2021
    This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of consumer credit customers.

  3. Guidance for firms supporting their existing mortgage borrowers impacted by the rising cost of living

    Mortgage lenders and intermediaries Statements Published: 07/12/2022 Last modified: 08/12/2022
    The FCA is consulting on draft guidance explaining a range of options firms have to support customers, including varying a contract for forbearance purposes.

  4. FCA fines Yorkshire Building Society £4,135,600 for failings in dealing with customers in mortgage arrears

    Press Releases Published: 29/10/2014 Last modified: 29/10/2014
    Firms must ensure that they are taking into account the particular circumstances affecting customers who find themselves in difficulty. ... Firms need to be dealing with these customers proactively, without delays, in order to ensure they are not losing

  5. Investigation opening criteria

    About us How we regulate Published: 21/04/2016 Last modified: 27/02/2024
    Factors we consider when deciding to open an investigation, including how we assess serious misconduct.

  6. Financial promotions quarterly data 2024 Q1

    Data Published: 26/04/2024 Last modified: 26/04/2024
    We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2024 and 31 March 2024.

  7. Supporting consumers through tough times – priorities for credit regulation

    Speeches Published: 23/03/2022 Last modified: 20/03/2024
    Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022

  8. Business Plan 2022/23

    Business plans Published: 07/04/2022 Last modified: 27/04/2022
    The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

  9. Why diversity and inclusion are regulatory issues

    Speeches Published: 17/03/2021 Last modified: 13/09/2021
    Speech by our CEO, Nikhil Rathi, at the launch of the HM Treasury Women in Finance Charter Annual Review.

  10. Speech: Beyond economics?

    Insight Published: 25/01/2017 Last modified: 28/02/2017
    If regulators are to make markets work better, we need to understand whatever materially drives the equilibria we observe. ... They say financial consumers are especially vulnerable as many financial products are credence or experience services, given