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Showing 131 to 140 of 673 search results for particular needs of their vulnerable customers.

  1. From Zeroes to Heroes: How culture in financial services can change for everyone’s benefit

    Speeches Published: 29/11/2022 Last modified: 08/01/2024
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Culture and Conduct Forum for the Financial Services Industry.

  2. Opening up and speaking out: diversity in financial services and the challenge to be met

    Speeches Published: 19/12/2018 Last modified: 19/12/2018
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Mitsubishi UFJ Financial Group, London.

  3. Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support

    Financial Lives Published: 17/05/2023 Last modified: 26/07/2023
    The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023.

  4. How innovation and regulation in financial services can drive the UK's economic growth

    Speeches Published: 29/06/2023 Last modified: 29/06/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition delivered at the CityUK Annual Conference 2023.

  5. Business interruption insurance

    Firms Focus areas Published: 11/05/2020 Last modified: 26/07/2024
    Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

  6. Sample business plan

    Firm authorisation Published: 25/10/2023 Last modified: 25/10/2023
    If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP).

  7. Cost of living

    Last modified: 04/07/2023
    Firms have an important role in supporting consumers struggling with higher living costs.

  8. Guidance for firms on the fair treatment of vulnerable customers

    Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
    Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

  9. Apply to become a debt firm

    Firm authorisation Published: 27/04/2020 Last modified: 19/12/2023
    Find out how to apply to the FCA for authorisation if you’re a debt advice, debt collection or debt purchaser firm, or if you conduct debt administration.

  10. Review of firms' treatment of customers in vulnerable circumstances

    News stories Published: 15/03/2024 Last modified: 15/03/2024
    Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.