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Aggregate complaints data: 2023 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2023, between between 1 January to 30 June 2023. This includes the latest trends and analysis by product group. -
Introducing the DBAAT: video transcript [pdf]
Defined Benefit Advice Assessment tool (DBAAT) training -
Consumer Duty firm survey – Spring 2023
The FCA commissioned Ipsos UK to undertake an anonymous survey of 1,230 firms in scope of the Consumer Duty. This survey adds to the FCA's understanding of how prepared firms are for when the Duty comes into force for products and services that are -
Statement on UK markets
The FCA is working with international counterparts in US, EU and elsewhere so that markets can remain open and orderly, and so they can continue to perform their essential role in supporting businesses, governments, jobs and the broader economy. -
Complaints upheld
This page provides a breakdown of complaints upheld by product group and firm type. -
Guide to the regulation of workplace defined contribution pensions [pdf]
We have jointly developed this guide with The Pensions Regulator to provide an overview of how workplace defined contribution (DC) pensions are regulated to protect the interests of consumers. -
Non-advised drawdown pension sales review: summary of findings [pdf]
The FCA assessed whether firms are providing necessary information in a way that helps customers make informed decisions when accessing retirement benefits and when reviewing whether their drawdown pension continues to meet their needs. -
Land banking investment schemes
Find out how schemes to invest in a plot of land work, how to tell whether it is a scam, and why the structure of the scheme matters. -
FCA Decision Notice 2016: Alistair Rae Burns [pdf]
This decision notice refers to breaches of APER 7 and FIT related to conflicts of interest, a lack of fitness/propriety and mis-selling in the investment adviser and pensions sector. Our view is that a fine, prohibition and withdrawal should be -
Pensions scams - partner assets [zip]