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Aggregate complaints data 2013 H2 [xlsx]
Aggregate sector wide firm complaints data for 2013 H2. Including opened, closed, upheld, speed of closure and redress. -
Complaints data 2016 H1 summary info [pdf]
Latest statistics summary for complaints data for 2016 H1. -
Occasional Paper No. 61: Robo-Advice for Borrower Repayment Decisions
This paper explains the results from a robo-advice experiment that asked consumers to make hypothetical borrower repayment decisions. -
FCA Data Bulletin October 2014 edition - underlying data [xlsx]
Underlying data for the firms the FCA regulates, complaints about firms, compensations stats, the mortgage market, and freedom of information requests. -
MS17/1: Investment platforms market study
Following the publication of the Investment Platforms Market Study Final Report and Consultation Paper 19/12 proposing new rules in March this year, the FCA have published Policy Statement 19/29 setting out final rules. -
Total number of complaints continues to fall
Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of -
FCA publishes final retirement income market study report
in the longer term, the creation of a pensions dashboard which will allow consumers to see all their pension pots in one place. ... The FCA is working with Government to develop a Pensions Dashboard in the longer term. -
British Steel Pension Scheme: Ongoing reporting requirements user guide [pdf]
A user guide to assist firms in complying with reporting requirements. -
The House Crowd Limited enters administration
On 24 February 2021, the Directors of The House Crowd Limited, a regulated Peer-to Peer (P2P) firm, placed the Company into administration and appointed Frank Ofonagoro, Jeremy Woodside and Frank Wessely of Quantuma Advisory Limited as Joint -
Final Notice: Aviva Pension Trustees UK Limited, Aviva Wrap UK Limited [pdf]
This final notice refers to breaches of PRIN 3, PRIN 10, CASS Rules, SUP and SYSC related to client money/assets and culture/governance in the life insurance sector. We imposed a fine.