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Showing 1 to 10 of 950 search results for proposals for a new Consumer Duty.

1. FCA to introduce new Consumer Duty to drive a fundamental shift in industry mindset

   Press Releases Published: 07/12/2021 Last modified: 07/12/2021
   Our plans will ensure a higher and more consistent standard of consumer protection for users of financial services and help to stop harm before it happens.

2. CP21/13: A new Consumer Duty

   Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
   We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

3. Consumer Duty

   Focus areas Last modified: 16/05/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

4. Duty calls: Future-proofing finance for everyone

   Press Releases Published: 28/12/2023 Last modified: 03/01/2024
   Now into the second year of its 3-year strategy, FCA outlines some key achievements and milestones from the last 12 months.

5. PS22/9: A new Consumer Duty

   Policy statements Published: 27/07/2022 Last modified: 27/07/2022
   We are consulting for a second time on our proposals to set a higher standard of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers.

6. Regulating for better outcomes - next steps in consumer credit

   Speeches Published: 08/10/2021 Last modified: 08/10/2021
   Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum

7. FCA's key priorities for the financial advice industry

   Speeches Published: 02/11/2022 Last modified: 13/06/2023
   Speech by Therese Chambers, our Director of Consumer Investments, delivered at the Personal Finance Society's Festival of Financial Planning.

8. A credit market that delivers for consumers

   Speeches Published: 27/04/2023 Last modified: 27/04/2023
   Speech by Roma Pearson, Director of Consumer Finance, delivered at Credit Summit 2023.

9. The FCA’s Consumer Duty will lead to a major shift in financial services

   Press Releases Published: 27/07/2022 Last modified: 27/07/2022
   The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers.

10. FCA supports firms through the transition to implementing the Consumer Duty

    Press Releases Published: 03/02/2023 Last modified: 06/04/2023
    FCA sets out, in letters, the expectations of the Duty and arranges a series of in-person events for groups of small and medium-sized firms.