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Showing 1001 to 1010 of 1577 search results for publish complaints data.

  1. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    from November 2008 to October 2011, to identify and address inappropriate bias within the remuneration structure for the complaint handling teams, which incentivised staff to close as many complaints as possible, ... meaning that there was a risk that

  2. Information on debt management firms - March 2020

    FOI Release Date of Release: 10/03/2020
    The FCA provides information on how many regulated companies provide Debt Management Plans (DMP), how many DMP clients (DMP plans) are currently being administered and how many complaints have been received in 2019 and 2018 relating to DMP providers.

  3. CP21/27: Quarterly Consultation Paper No. 33

    Consultation papers Published: 03/09/2021 Last modified: 12/01/2022
    Once a quarter, we consult on proposed miscellaneous amendments to our Handbook.

  4. Comparison of banking providers’ fraud controls

    Data Published: 09/03/2020 Last modified: 07/08/2020
    This page contains information about banks’ fraud controls. It is intended to enable consumers and consumer groups to compare how banks protect their customers against fraud, and to help consumers to make better informed choices about their

  5. Berkeley Burke SIPP Administration Limited in administration but SIPP business is transferred to Hartley

    News stories Published: 18/09/2019 Last modified: 18/09/2019
    On 18 September 2019 the directors of Berkeley Burke SIPP Administration Limited ('BBSAL'), a firm authorised and regulated by the FCA, appointed Adrian Allen and Diana Frangou of RSM Restructuring Advisory LLP as Joint Administrators

  6. CP16/17: Quarterly Consultation Paper No. 13

    Consultation papers Published: 04/07/2016 Last modified: 12/10/2016
    This consultation has now closed. We will publish feedback on responses and issue a Policy Statement once we have reviewed your comments.

  7. Examining the future of anti-money laundering regulations

    Speeches Published: 08/12/2015 Last modified: 16/08/2021
    Speech by Rob Gruppetta at the Accuity AML Risk Reduction and Compliance Europe Conference on 8 December 2015

  8. PS20/9: General Insurance Value Measures

    Policy statements Published: 30/01/2019 Last modified: 22/09/2020
    This policy statement sets out our final General Insurance value measures rules. This follows CP19/8 and our pilot of the publication of value measures data.

  9. PS16/13: Implementation of the Market Abuse Regulation

    Policy statements Published: 28/04/2016 Last modified: 13/10/2016
    In this Policy Statement we report on the main issues arising from Consultation Paper 15/35: Policy proposals and Handbook changes related to the implementation of the Market Abuse Regulation (2014/596/EU) – and Consultation Paper 15/38:

  10. FCA updates retirement income market study terms of reference

    Press Releases Published: 09/06/2014 Last modified: 09/06/2014
    We will now publish this later in the year. The revised Terms of Reference.
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