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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Complaints data 2015 H2 summary info [pdf]
Latest statistics summary for complaints data for 2015 H2. -
General insurance value measures data - July to December 2021 [xlsx]
The first value measures data for a wide range of general insurance products for July to December 2021. -
Final notice 2016: Cga Insurance Services Limited [pdf]
This final notice refers to breaches of PRIN 11 related to failing to be open and co-operative in the general insurance and protection sector. We imposed a cancellation. -
Final Notice 2018: Darren Colvin Cummings [pdf]
This FCA final notice (Darren Colvin Cummings) refers to breaches of APER 1 and FIT relating to a lack of fitness and/propriety in the general insurance and mediation sector. We imposed a fine and prohibition. -
PPI complaints
Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams. -
Final notice 2016: Coverall Worldwide Ltd [pdf]
This final notice refers to breaches of PRIN 1, PRIN 3, PRIN 10, CASS and COND related to appointed representatives, client money, failing to act on information appropriately, threshold conditions and unfair treatment of customers in the general -
General Insurance Pricing Practices Market Study: Forum 2 - Product governance proposals [pdf]
Powerpoint for General Insurance Pricing Practices Market Study: Forum 2 - Product governance proposals. -
FSA Commentary on FSA Complaints Data 2010 H1 [pdf]
FSA commentary on FSA Aggregate Complaints Data 2010 H1 including highlights. -
Suspicious transaction and order reports (STOR) figures 2016 [pdf]
Number of Suspicious Transaction Reports (STRs) Received under the Market Abuse Directive (Directive 2003/6/EC) by the FCA for 3 July to 31 December 2016. -
TR16/6: Principals and their appointed representatives in the general insurance sector – and follow-up work [pdf]
Our findings, expectations and actions from this thematic review.