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Showing 131 to 140 of 190 search results for recognise and respond to the needs of vulnerable customers.

  1. Penalties, remediation, and our General Principles

    Speeches Published: 13/02/2020 Last modified: 13/02/2020
    FCA Executive Director of Enforcement and Market Oversight, delivered this speech on financial penalties at the City & Financial Global Ltd event, London.

  2. Facing the future – challenges and priorities for the FCA

    Speeches Published: 12/11/2020 Last modified: 12/11/2020
    Speech by our CEO, Nikhil Rathi, given at the Address to the City Regulators, Mansion House.

  3. Mortgages and coronavirus: updated guidance for firms

    Policy and guidance Finalised guidance Published: 01/06/2020 Last modified: 17/08/2021
    FCA update to our guidance for firms on mortgages and coronavirus

  4. Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms

    Policy and guidance Guidance consultations Published: 01/05/2020 Last modified: 07/05/2020
    FCA guidance on our expectations for firms when dealing with customers of general insurance and pure protection contracts who may be experiencing temporary financial difficulty because of coronavirus

  5. High-cost credit: what next?

    Speeches Published: 02/05/2018 Last modified: 02/05/2018
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at a New City Agenda event, Portcullis House, Westminster, London.

  6. Service standards 2020/21

    Data Published: 15/07/2021 Last modified: 15/07/2021
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21.

  7. Investor relations in an increasingly regulated and international world

    Speeches Published: 19/06/2013 Last modified: 18/07/2013
    Speech by David Lawton, Director of Markets, the FCA, to the Investor Relations Society Annual Conference, on 18 June 2013.

  8. Expect the unexpected: cyber security in 2017 and beyond

    Speeches Published: 24/04/2017 Last modified: 27/07/2017
    Speech by Nausicaa Delfas, Executive Director at the FCA, delivered at the Financial Information Security Network.

  9. Is it a Wonderful Life?

    Speeches Published: 13/03/2019 Last modified: 16/08/2021
    Speech by Charles Randell, Chair, FCA delivered at the Retail Banking Conference 2019 in London

  10. Innovation in financial services

    Speeches Published: 10/11/2015 Last modified: 10/11/2015
    Speech by Christopher Woolard, director of strategy and competition at the FCA, delivered at the FinanceAsia Annual Compliance Summit in Hong Kong on 10 November 2015. This is the text of the speech as drafted, which may differ from the delivered