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Showing 21 to 30 of 190 search results for recognise and respond to the needs of vulnerable customers.

  1. Agile regulation and planning for success

    Speeches Published: 06/10/2022 Last modified: 06/10/2022
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at CISI/The Financial Planning Conference 2022

  2. Supporting consumers through tough times – priorities for credit regulation

    Speeches Published: 23/03/2022 Last modified: 20/03/2024
    Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022

  3. Improving the consumer experience

    Speeches Published: 13/11/2013 Last modified: 04/12/2013
    Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Prisoners, wellness programmes and the rats of Hanoi: why the FCA tests its interventions

    Speeches Published: 01/10/2018 Last modified: 05/10/2018
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the UK Competition Network conference, London.

  5. Financial Services & Markets Act 2023 gives FCA new powers to protect access to cash

    Statements Published: 18/08/2023 Last modified: 18/08/2023
    FCA’s new powers are an important step towards maintaining reasonable provision of cash deposit and withdrawal services.

  6. The new simplified advice regime and the advice / guidance boundary review

    Speeches Published: 21/03/2023 Last modified: 21/03/2023
    Speech by Therese Chambers, our Director of Consumer Investments, delivered at the TISA Financial Advice and Guidance Conference.

  7. Meeting the pace of technological change

    Speeches Published: 06/11/2019 Last modified: 06/11/2019
    Speech by Nick Cook, Director of Innovation at the FCA, delivered at the Chief Data Officer Exchange Financial Services conference in London

  8. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  9. Examining the future of anti-money laundering regulations

    Speeches Published: 08/12/2015 Last modified: 16/08/2021
    Speech by Rob Gruppetta at the Accuity AML Risk Reduction and Compliance Europe Conference on 8 December 2015

  10. Charles Randell speech at the Annual Public Meeting 2018

    Speeches Published: 11/09/2018 Last modified: 11/09/2018
    Speech by Charles Randell, Chair, Financial Conduct Authority, delivered at the Annual Public Meeting at the QEII Centre, Westminster.