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Showing 51 to 60 of 190 search results for recognise and respond to the needs of vulnerable customers.
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Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
FCA and PSR respond to announcement from Cash Action Group (CAG)
We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
Banks, building societies and credit unions – branch access for essential services
Banks, building societies and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services. The FCA urges customers to only visit branches where absolutely -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Consumer Duty – information for firms
To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
The FCA’s and PSR’s joint approach to Access to Cash
For many people cash continues to be a vital way of making payments, despite the changes brought by Covid 19. As High Streets prepare to re-open, more shops will rely on the availability of cash and the ability to access banking services such as -
FCA challenges firms to review approach to consumer vulnerability
Research published by the FCA reveals that some vulnerable consumers seeking help from financial providers are meeting ‘a computer says no’ approach, putting them at risk of further detriment