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Showing 91 to 100 of 190 search results for recognise and respond to the needs of vulnerable customers.

  1. Regulatory priorities for retail banking

    Speeches Published: 23/11/2017 Last modified: 23/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments.

  2. Review of terminal illness benefits within life insurance protection products

    Multi-firm reviews Published: 02/10/2023 Last modified: 02/10/2023
    FCA review of insurance companies’ approaches to terminal illness benefits to make recommendations for improvement.

  3. Guidance for firms supporting their existing mortgage borrowers impacted by the rising cost of living

    Mortgage lenders and intermediaries Statements Published: 07/12/2022 Last modified: 08/12/2022
    The FCA is consulting on draft guidance explaining a range of options firms have to support customers, including varying a contract for forbearance purposes.

  4. The hidden cost of domestic financial abuse: working together to improve outcomes

    Blogs Published: 17/05/2024 Last modified: 20/05/2024
    Domestic financial abuse has a huge impact on the lives of those who experience it.

  5. Conduct risk during LIBOR transition

    Firms Focus areas Markets Markets policy Published: 19/11/2019 Last modified: 09/01/2023
    Questions and answers for firms on conduct risk during LIBOR transition.

  6. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
    Information on why the review was conducted. 

  7. Building our societies through lending and savings

    Speeches Published: 09/05/2024 Last modified: 09/05/2024
    Speech by Emily Shepperd, FCA Chief Operating Officer at the Building Societies Annual Conference

  8. Update on mortgages, consumer credit, banking and payments during coronavirus

    Statements Published: 27/01/2021 Last modified: 27/01/2021
    We are publishing an update on issues relating to mortgages, consumer credit, banking and payments during coronavirus. This confirms our finalised guidance on repossessions for mortgages and consumer credit, as well as the FCA’s intention to

  9. Competition and insurance

    Speeches Published: 02/06/2014 Last modified: 30/07/2015
    Christopher Woolard, Director of Policy, Risk and Research, the FCA, at the General Insurance conference, London.This is the text of the speech as drafted, which may differ from the delivered version.

  10. Pawnbroking sector review

    Multi-firm reviews Published: 10/07/2018 Last modified: 10/07/2018
    As part of our Mission, we recently published details of Our Approach to Supervision. In this, we outlined how we supervise firms as part of a portfolio of firms that share a common business model. Pawnbroking forms part of the high-cost credit