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Showing 1 to 10 of 484 search results for respond to the needs of vulnerable customers.

1. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

2. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

3. Acting flexibly and treating customers fairly in the face of a pandemic

   Speeches Published: 04/11/2020 Last modified: 04/11/2020
   Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations.

4. Review of firms' treatment of customers in vulnerable circumstances

   News stories Published: 15/03/2024 Last modified: 15/03/2024
   Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

5. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

6. FCA launches guidance for firms on the fair treatment of vulnerable customers

   Press Releases Published: 23/02/2021 Last modified: 26/02/2021
   The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.

7. FCA and PSR respond to announcement from Cash Action Group (CAG)

   Statements Published: 15/12/2021 Last modified: 15/12/2021
   We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions.

8. Flood and storm insurance claims

   Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
   We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims.

9. Regulating for better outcomes - next steps in consumer credit

   Speeches Published: 08/10/2021 Last modified: 08/10/2021
   Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum

10. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.