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Showing 131 to 140 of 484 search results for respond to the needs of vulnerable customers.

  1. Information for firms on motor finance complaints 

    Consumer credit firms Published: 24/01/2024 Last modified: 12/04/2024
    Guidance for firms affected by the FCA's review into the historical use of discretionary commission arrangements (DCAs) in the motor finance industry.

  2. Consumer Duty implementation: good practice and areas for improvement

    Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
    What firms are doing well and what they could do better.

  3. FCA warns insurers about support provided to struggling customers

    Press Releases Published: 03/07/2023 Last modified: 03/07/2023
    ADD text

  4. Banks, building societies and credit unions – branch access for essential services

    Statements Published: 25/03/2020 Last modified: 04/06/2020
    Banks, building societies and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services. The FCA urges customers to only visit branches where absolutely

  5. 100 days of the FCA

    Speeches Published: 09/07/2013 Last modified: 16/08/2013
    Speech by Martin Wheatley, Chief Executive, the FCA, at the ABI Biennial Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  6. Meeting the growth challenge

    Speeches Published: 15/05/2013 Last modified: 16/08/2013
    Speech by Martin Wheatley, Chief Executive, the FCA, at the British Insurance Brokers’ Association (BIBA) conference, ExCel Centre, London. This is the text of the speech as drafted, which may differ from the delivered version.

  7. FCA to strengthen protection of access to banking services

    Press Releases Published: 14/06/2022 Last modified: 14/06/2022
    Banks and building societies will need to assess the impact of changes to their services, for example shorter branch opening times, under updated guidance proposed by the Financial Conduct Authority (FCA).

  8. Financial promotions data 2023

    Data Published: 14/02/2024 Last modified: 13/03/2024
    The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for 1 January 2023 to 31 December 2023.

  9. Regulatory Sandbox eligibility criteria

    Firms Published: 27/03/2022 Last modified: 28/03/2022
    Review our 5 eligibility criteria before applying to the Regulatory Sandbox. 

  10. Support during challenging times

    Blogs Published: 19/05/2023 Last modified: 23/05/2023
    As part of Mental Health Week 2023, Laura Dawes talks about her experience of living with anxiety.
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