Search results
Showing 141 to 150 of 484 search results for respond to the needs of vulnerable customers.
-
Consumer credit and consumers in vulnerable circumstances
So helping people get the right advice and solution they need, before debt gets out of control, is vital. ... We want firms to look at our findings and consider if they are treating customers in vulnerable circumstances fairly. -
Regulation in a changing world
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the City of London/Cicero event on Future of Regulation. -
How to complain
If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service. -
FCA challenges firms to review approach to consumer vulnerability
Research published by the FCA reveals that some vulnerable consumers seeking help from financial providers are meeting ‘a computer says no’ approach, putting them at risk of further detriment -
Cautious optimism for the post-pandemic world
Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association. -
Consumer Credit: 4 years of FCA regulation
The FCA marks 4 years since it took on responsibility for regulation of consumer credit. -
Key workers in financial services
We set out steps firms should take to help identify key workers in financial services. -
FCA publishes outcome of high-cost credit review
The Financial Conduct Authority (FCA) has announced new proposals designed to protect millions of people who use overdrafts and high-cost credit. -
Banks, building societies and credit unions – branch access for essential services update
Banks, building societies and credit unions have made significant efforts to maintain essential services for their customers during the coronavirus (Covid-19) crisis -
A credit market that delivers for consumers
Speech by Roma Pearson, Director of Consumer Finance, delivered at Credit Summit 2023.