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Showing 21 to 30 of 484 search results for respond to the needs of vulnerable customers.
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Rolling regulation forwards
Speech by Nikhil Rathi, FCA Chief Executive delivered at the UK Finance annual dinner. -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Messages firms can give customers about investments and life assurance following market volatility
We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19). -
FCA regulation of consumer credit – during the pandemic and beyond
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at the Finance & Leasing Association conference -
Cash-based money laundering
Find out about the FCA's work on reducing money laundering through cash deposits at the Post Office and their current expectations of firms’ controls. -
Business Plan 2024/25
Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Retail banking: our review of Basic Bank Accounts
We have reviewed how retail banks provide information about Basic Bank Accounts. -
Improving the consumer experience
Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Meeting the pace of technological change
Speech by Nick Cook, Director of Innovation at the FCA, delivered at the Chief Data Officer Exchange Financial Services conference in London