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Showing 211 to 220 of 484 search results for respond to the needs of vulnerable customers.

  1. Fake FCA communications

    Consumers Scams Published: 18/02/2021 Last modified: 21/03/2024
    Fraudsters sometimes pretend to work for the FCA, so if you’re unsure it’s important to check. Find out how to spot fake FCA emails, phone calls, and websites.

  2. GC13/7 Changing customers to post-RDR unit classes

    Guidance consultations Published: 23/10/2013 Last modified: 23/10/2013
    GC13/7 Changing customers to post-RDR unit classes. Guidance consultations First published:. ... whether a new disclosure document (e.g. a Key Investor Information Document (KIID) for a UCITS scheme) needs to be issued to each relevant unitholder before

  3. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.

  4. FCA fines Tesco Bank £16.4m for failures in 2016 cyber attack

    Press Releases Published: 01/10/2018 Last modified: 01/10/2018
    The Financial Conduct Authority (FCA) has fined Tesco Personal Finance plc (Tesco Bank) £16,400,000 for failing to exercise due skill, care and diligence in protecting its personal current account holders against a cyber attack. The cyber attack

  5. Pawnbroking sector review

    Multi-firm reviews Published: 10/07/2018 Last modified: 10/07/2018
    As part of our Mission, we recently published details of Our Approach to Supervision. In this, we outlined how we supervise firms as part of a portfolio of firms that share a common business model. Pawnbroking forms part of the high-cost credit

  6. Advice checker: defined benefit pension transfers

    Consumers Your rights Published: 03/06/2020 Last modified: 24/06/2024
    Find out if the defined benefit (DB) pension transfer advice you received was right for you. If you received unsuitable advice you could be owed money.

  7. Financial Lives survey highlights importance of the FCA’s Consumer Duty

    Press Releases Published: 26/07/2023 Last modified: 26/07/2023
    The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from

  8. TSB fined £48.65m for operational resilience failings

    Press Releases Published: 20/12/2022 Last modified: 20/12/2022
    The Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) have fined TSB Bank plc (“TSB”) a total of £48,650,000 for operational risk management and governance failures, including management of outsourcing risks,

  9. Overdrafts and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 01/12/2020
    FCA guidance for firms: overdrafts and coronavirus

  10. FCA consults on complaints handling improvements

    Press Releases Published: 12/12/2014 Last modified: 07/02/2022
    Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone
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