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Showing 221 to 230 of 484 search results for respond to the needs of vulnerable customers.
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FCA publishes review of business interruption insurance claims handling
The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims. -
Supporting consumers in challenging times
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the Building Societies Annual Conference -
Operational resilience insights for insurance firms
Our rules come into force on 31 March 2022. Use these insights to review your firm’s approach and consider what actions you need to take. -
FCA proposes ban on debt packager referral fees to protect consumers
We have proposed banning debt packager firms from being paid to refer customers on to other firms. -
FCA gives update on banks’ overdraft pricing decisions and plans to support consumers
Our new rules on overdrafts address both how much the most vulnerable were being charged for unarranged overdrafts, and the level of fees and charges that many arranged overdraft customers were paying on top of interest rates. -
FCA publishes findings from the Ageing Population Project
The Financial Conduct Authority (FCA) has today published an Occasional Paper outlining the findings from a project that explored how the ageing population would impact the Financial Services industry. -
Complaints data items: FAQs
Complaints data items: FAQs -
Financial promotions data 2022
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for January 2022 to 31 December 2022. -
Innovation and improving outcomes
Speech by Christopher Woolard, Director of Strategy and Competition, delivered at the Global Digital Banking Conference on 16 June 2016 in London. -
Competition and insurance
Christopher Woolard, Director of Policy, Risk and Research, the FCA, at the General Insurance conference, London.This is the text of the speech as drafted, which may differ from the delivered version.