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Showing 371 to 380 of 484 search results for respond to the needs of vulnerable customers.

  1. Speech: Darwin and an evolution in price discrimination

    Insight Published: 17/03/2016 Last modified: 17/02/2017
    But what are the policy considerations here? No need to protect needless consumption? ... In this stylised example the customer base is finite so there’s no advantage to offering a lower price to attract more customers.

  2. How implementing the Mortgage Market Review will shape the new market

    Speeches Published: 01/10/2013 Last modified: 03/10/2013
    Speech by Linda Woodall, Director of Mortgages and Consumer Lending, the FCA, at the Financial Services Expo, London. This is the text of the speech as drafted, which may differ from the delivered version.

  3. Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly

    Press Releases Published: 26/09/2013 Last modified: 26/09/2013
    Clydesdale is today paying the price for its decision to put its bottom line ahead of the need to ensure its customers were treated fairly.". ... In cases such as this the FCA could require a firm to contact customers and provide redress to those who

  4. Recruit, change or terminate an appointed representative

    Tasks for firms Published: 12/05/2015 Last modified: 20/11/2023
    If you're a principal firm, find out how to recruit, change or terminate appointed representatives (AR) and complete related Approved Persons applications.

  5. FCA starts countdown to PPI complaints deadline with advertising campaign featuring Arnold Schwarzenegger

    Press Releases Published: 29/08/2017 Last modified: 29/08/2017
    Arnold Schwarzenegger will feature in a new campaign designed to create awareness of the deadline to make a complaint about Payment Protection Insurance (PPI).

  6. Financial promotions quarterly data 2024 Q1

    Data Published: 26/04/2024 Last modified: 26/04/2024
    We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2024 and 31 March 2024.

  7. TR16/2: Fair treatment of long-standing customers in the life insurance sector

    Thematic reviews Published: 03/03/2016 Last modified: 04/03/2016
    We had identified some risks which could lead to long-standing customers being treated unfairly, such as firms benefitting from customer inertia by keeping them in high-charging, poorly performing products ... We want firms to recognise that

  8. Review of later-life mortgages finds poor advice and misleading promotions

    Press Releases Published: 14/09/2023 Last modified: 14/09/2023
    The review looked at firms responsible for around half of all lifetime mortgage sales.

  9. Towards end of the transition period: getting ready for a new environment

    Speeches Published: 12/11/2020 Last modified: 12/11/2020
    Speech delivered by Nausicaa Delfas, Executive Director of International, at the UK’s Regulatory Regime for Financial Services Summit.

  10. FCA warns Buy Now Pay Later firms about misleading adverts

    Press Releases Published: 19/08/2022 Last modified: 19/08/2022
    Although some agreements are unregulated the financial promotions of all BNPL products must comply with the rules.
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