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Showing 381 to 390 of 484 search results for respond to the needs of vulnerable customers.
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2018 Disclosure Log
The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2018. -
FCA operating service metrics 2021/22
The FCA provides information about the timeliness of its operating service metrics (formerly known as service standards) in a range of areas for 2021/22. -
Coronavirus and customers in temporary financial difficulty: draft updated guidance for insurance and premium finance firms
We propose to extend the guidance for insurance and premium finance firms for a further three months, until 31 October 2020 -
FCA publishes update on high-cost credit work
The FCA has published an update on its work in the high-cost credit sector. -
Karina McTeague speech on retail banking and payments at the PayExpo 2017
Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the PayExpo 2017 on changes within the payments landscape. -
Implementing Technology Change
This review sets out the findings from our cross-Financial Services change management review which looked at how financial firms manage technology change, the impact of change failures and the practices utilised within the industry to help reduce -
FCA fines Yorkshire Building Society £4,135,600 for failings in dealing with customers in mortgage arrears
Firms need to be dealing with these customers proactively, without delays, in order to ensure they are not losing out. ... By allowing cases to drift without agreement, YBS’s actions meant that customers in vulnerable circumstances risked falling into -
General FAQs for policyholders with business interruption insurance
Guidance on how to make a claim and more information on clauses. -
The importance of culture in driving behaviours of firms and how the FCA will assess this
Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Culture and conduct - extending the accountability regime
Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, delivered at City and Financial Summit, London.