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Showing 81 to 90 of 484 search results for respond to the needs of vulnerable customers.
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Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes. -
Our Rule Review Framework
The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice. -
Consumer Investments Strategy – 1 year update
The FCA provides an update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021. -
Business interruption insurance
Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Fair treatment of customers
All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected. -
Sample business plan
If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP). -
Cost of living
Firms have an important role in supporting consumers struggling with higher living costs. -
Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]
Our Guidance provides clarity on what firms should do to -
Apply to become a debt firm
Find out how to apply to the FCA for authorisation if you’re a debt advice, debt collection or debt purchaser firm, or if you conduct debt administration.