Search results
Showing 11 to 20 of 251 search results for respond to the particular needs of vulnerable customers.
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Messages firms can give customers about investments and life assurance following market volatility
We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19). -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions. -
Building cyber resilience
Speech by Robin Jones, Head of Technology, Resilience & Cyber at the FCA, delivered to the PIMFA Financial Crime Conference, London. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Cash-based money laundering
Find out about the FCA's work on reducing money laundering through cash deposits at the Post Office and their current expectations of firms’ controls. -
Helping people access cash
The FCA is committed to ensuring consumers and businesses can access the cash they need. We’re using our powers to act where we find or anticipate significant issues. -
Supporting material for applications by consumer credit, mortgage and other consumer finance firms
If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything. -
Rolling regulation forwards
Speech by Nikhil Rathi, FCA Chief Executive delivered at the UK Finance annual dinner. -
Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
Meeting the pace of technological change
Speech by Nick Cook, Director of Innovation at the FCA, delivered at the Chief Data Officer Exchange Financial Services conference in London