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Showing 61 to 70 of 253 search results for respond to the particular needs of vulnerable customers.

  1. Consumer Duty implementation: good practice and areas for improvement

    Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
    What firms are doing well and what they could do better.

  2. FCA puts the spotlight on debt management firms

    Press Releases Published: 15/03/2019 Last modified: 15/03/2019
    The Financial Conduct Authority (FCA) has today published its second thematic review of the debt management sector, looking at commercial and not-for-profit firms that provide debt advice and administer debt management plans to help customers deal

  3. Draft Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms

    Policy and guidance Guidance consultations Published: 13/01/2021 Last modified: 13/01/2021
    This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of consumer credit customers.

  4. Coronavirus (Covid-19): Information for firms on consumer credit

    Published: 04/12/2020 Last modified: 25/03/2021
    Information for firms on credit cards (including store cards and catalogue credit), personal loans, overdrafts, motor finance and high cost credit agreements.

  5. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

  6. Retail banking: our review of Basic Bank Accounts

    Multi-firm reviews Published: 11/02/2020 Last modified: 12/02/2020
    We have reviewed how retail banks provide information about Basic Bank Accounts.

  7. Coronavirus (Covid-19): Information for firms on working with consumers and clients

    Published: 10/12/2020 Last modified: 10/12/2020
    Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims.

  8. FCA requests further information about overdraft pricing from firms

    Statements Published: 28/01/2020 Last modified: 28/01/2020
    Over the past few days there has been significant comment about many headline overdraft rates

  9. A test of conscience

    Speeches Published: 23/02/2015 Last modified: 26/02/2015
    These include basic delivery and operational challenges, of course. Banks, in particular, will need to find a way to manage a powerful shift in their consumer bases, with the UK population ... Consumers in vulnerable circumstances, for example, should

  10. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of