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Showing 81 to 90 of 251 search results for respond to the particular needs of vulnerable customers.

  1. Firms reminded about potential financial crime risks linked to Afghanistan

    Statements Published: 31/08/2021 Last modified: 31/08/2021
    We are reminding firms to be aware of the potential financial crime risks linked to Afghanistan

  2. FCA fines The Carphone Warehouse over £29m for insurance mis-selling

    Press Releases Published: 13/03/2019 Last modified: 20/12/2019
    The Financial Conduct Authority (FCA) has fined The Carphone Warehouse £29,107,600 for failings that led to the mis-selling of ’Geek Squad’, a mobile phone insurance and technical support product. This follows an FCA investigation which stemmed

  3. Motor finance agreements and coronavirus: draft temporary guidance for firms

    Guidance consultations Published: 17/04/2020 Last modified: 30/11/2020
    This guidance applies to regulated firms that issue regulated motor finance agreements.

  4. FCA confirms the increase in thresholds for contactless payments

    Press Releases Published: 03/03/2021 Last modified: 03/03/2021
    The Financial Conduct Authority (FCA) has confirmed changes to its rules to allow for an increase in the single transaction contactless payment threshold from £45 to £100. The contactless threshold for multiple transactions will also increase from

  5. FCA confirms next stage of support for consumer credit and overdraft customers

    Press Releases Published: 30/09/2020 Last modified: 02/10/2020
    The FCA has confirmed measures to ensure firms provide tailored support for users of certain consumer credit and overdraft products amid difficulties due to coronavirus (Covid-19)

  6. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 07/05/2024
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

  7. FCA proposes the next stage of support for consumer credit and overdraft customers

    Press Releases Published: 16/09/2020 Last modified: 16/09/2020
    The Financial Conduct Authority (FCA) has announced proposals to ensure that firms provide tailored support for users of consumer credit and overdraft products who continue to face payment difficulties due to coronavirus (Covid-19).

  8. Investigation opening criteria

    How we operate Published: 22/04/2016 Last modified: 21/02/2022
    Factors the FCA considers when deciding to open an investigation, including how it detects and assesses serious misconduct

  9. Our supervision overview

    Speeches Published: 02/06/2014 Last modified: 28/06/2024
    Speech by Clive Adamson, director of supervision, at the General Insurance conference, London.

  10. Business Plan 2024/25

    Business plans Published: 19/03/2024 Last modified: 09/04/2024
    Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.