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Showing 1 to 11 of 212 search results for review of outcomes monitoring under the Consumer Duty.

1. FCA outcomes and metrics

   The FCA is committed to being clear about how it is accountable for its progress. The FCA sets out its outcomes and the metrics it will use to measure them.

2. Insurance multi-firm review of outcomes monitoring under the Consumer Duty

   Insurance Multi-firm reviews Published: 26/06/2024 Last modified: 26/06/2024
   Our review of insurance firm approaches to monitoring customer outcomes.

3. How we are using the Consumer Duty

   Published: 01/11/2023 Last modified: 26/06/2024
   How the FCA is using the Consumer Duty to set higher and clearer standards of consumer protection across financial services.

4. Consumer Duty – information for firms

   Tasks for firms Published: 02/10/2022 Last modified: 26/06/2024
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

5. Overdraft repeat use: good practice and areas of concern

   Good and poor practice Published: 19/04/2023 Last modified: 19/04/2023
   We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

6. Consumer Duty: Not once and done

   Speeches Published: 01/11/2023 Last modified: 01/11/2023
   Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps

7. Retail banking Consumer Duty multi-firm work

   Multi-firm reviews Published: 14/12/2023 Last modified: 14/12/2023
   The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work.

8. Consumer Duty implementation plans

   Focus areas Multi-firm reviews Published: 25/01/2023 Last modified: 25/01/2023
   The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed

9. Business Plan 2024/25

   Business plans Published: 19/03/2024 Last modified: 09/04/2024
   Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

10. Principals and appointed representatives

    Tasks for firms Firms Published: 09/05/2015 Last modified: 24/04/2024
    If you’re a principal firm for an appointed representative (AR), find out what your responsibilities are and when to notify the FCA.

11. Findings of multi-firm review into insurers' valuation of vehicles

    Multi-firm reviews Published: 27/03/2024 Last modified: 27/03/2024
    We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims).