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Showing 52 to 61 of 212 search results for review of outcomes monitoring under the Consumer Duty.
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FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. The FCA sets out its outcomes and the metrics it will use to measure them. -
Speech: Culture in UK banking – regulatory priorities
It also means that consumers are able to borrow to an appropriate extent in order to buy housing and consume products they need. ... shocks, the outcomes they expect.A firm with a good culture is likely to innovate to the advantage of its clients and to -
Trust and confidence - ensuring firms’ ethics are built around their customers
Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Consumer Duty resources
Find publications about the introduction of the Consumer Duty including news, speeches and podcasts. -
Expectations of firms offering fractional shares to retail investors
FCA's expectations under the Consumer Duty for firms offering fractional shares. -
Countdown to the Consumer Duty
Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar -
Consumer Duty firm survey – Spring 2023
The FCA commissioned Ipsos UK to undertake an anonymous survey of 1,230 firms in scope of the Consumer Duty. This survey adds to the FCA's understanding of how prepared firms are for when the Duty comes into force for products and services that are -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
Consumer Duty: the art of the possible in a year
Speech by Sheldon Mills, FCA Executive Director of Consumers & Competition on the Consumer Duty at KPMG. -
A credit market that delivers for consumers
Speech by Roma Pearson, Director of Consumer Finance, delivered at Credit Summit 2023. -
FCA sets out 14-point action plan on cash savings
Action plan to ensure firms are passing on interest rate rises to savers appropriately, that they’re communicating with customers much more effectively and offering them better savings rate deals.