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Showing 21 to 30 of 389 search results for rules and guidance in our Consumer Credit sourcebook.

  1. PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

    Policy and guidance Policy statements Published: 02/03/2017 Last modified: 03/05/2024
    The FCA's Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints.

  2. PS21/1: Breathing Space Regulations: changes to our Handbook

    Policy statements Published: 26/02/2021 Last modified: 26/02/2021
    We’re consulting on some minor changes to our Handbook resulting from regulations on problem debt that are expected to come into force in England and Wales in May 2021.

  3. CP16/2: Mortgage Credit Directive: Minor changes to our rules and guidance

    Consultation papers Published: 15/01/2016 Last modified: 23/02/2016
    CP16/2: Mortgage Credit Directive: Minor changes to our rules and guidance. ... The majority of the proposed changes to our rules and guidance are being made as a result of the legislation that will be laid shortly by HM Treasury, to ensure that

  4. Outsourcing and operational resilience

    Firms Focus areas Published: 09/01/2020 Last modified: 02/05/2024
    The FCA explains the implications for operational resilience for regulated firms using outsourcing and other third party service providers, and what it expects from them.

  5. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.

  6. Information for firms on motor finance complaints 

    Consumer credit firms Published: 24/01/2024 Last modified: 12/04/2024
    Guidance for firms affected by the FCA's review into the historical use of discretionary commission arrangements (DCAs) in the motor finance industry.

  7. PS16/12: Pension reforms – feedback on CP15/30 and final rules and guidance

    Policy statements Published: 25/04/2016 Last modified: 25/04/2016
    guidance. In October 2015 we published Consultation Paper 15/30: Pension reforms – proposed changes to our rules and guidance (CP15/30). ... The guidance we are adding to our Consumer Credit sourcebook (CONC) will be of interest to consumers who may

  8. Apply to become a home finance provider

    Firm authorisation Published: 28/04/2020 Last modified: 15/11/2023
    Find out how to apply to the FCA for authorisation if you’re a non-bank lender, lifetime mortgage provider or third-party mortgage administrator.

  9. Consumer Credit Seminar

    Speeches Published: 21/10/2014 Last modified: 20/03/2024
    Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA.

  10. Creditworthiness and affordability: common misunderstandings

    Tasks for regulated firms Published: 26/06/2015 Last modified: 10/02/2023
    There are some common misconceptions among consumer credit firms as to what the FCA rules on creditworthiness and affordability mean. They explain some of the main points and what firms should do to comply with their rules.