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Beesley lecture: Economics, technology and data - Redefining the future of conduct regulation
through price-comparison sites. -
Guinness Mahon Trust Corporation Limited in administration and SIPP business immediately sold to Hartley Pensions
On 17 February 2020, and following complaints in relation to historic high-risk non-standard investments, the directors of Guinness Mahon Trust Corporation Limited (GMTC), a firm authorised and regulated by the FCA, appointed Adam Stephens and Nick -
CP16/40: Enhancing conduct of business rules for firms providing contract for difference products to retail clients
This consultation outlines our concerns around increasing evidence of poor conduct and risks to investor protection from retail contracts for differences (CFDs) and proposes a package of policy measures designed to address those risks. -
Occasional Paper No. 59: Sitting on a gold mine: Getting what’s owed to pawnbroking customers
In 2018, the FCA found that pawnbroking customers are not always collecting the ‘surplus’ money owed to them. In this paper, we share the results of a first intervention designed to address this. -
FCA review into mobile phone insurance finds examples of poor product design, unclear terms, and inadequate claims and complaints handling
The Financial Conduct Authority (FCA) has published a review focusing on the way mobile phone insurance firms design products and handle claims from customers that have lost or damaged their phone, or had it stolen. -
Ensuring markets work well for consumers and for firms – FCA publishes guidance on its approach to objectives
The Financial Conduct Authority’s (FCA) mandate to ensure there is effective competition in financial services markets represents the most significant change to the new regulatory regime, said Chief Executive Martin Wheatley today. -
FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement
robust processes in place to work through the remaining complaints, so that eligible complainants can be paid out as quickly as possible.". -
Occasional Paper No. 60: Banning Dark Pools: Venue Selection and Investor Trading Costs
This paper shows that investors can reduce their execution costs by selecting venues with less pre-trade transparency, such as dark pools or venues with similar characteristics. -
Occasional Paper No. 41: Price discrimination in the cash savings market: One rate, one solution?
The Cash Savings Market Study found that the cash savings market is not working effectively for many consumers. Significant amounts of easy access cash savings sit in accounts that were opened a long time ago, earning lower interest rates than those -
Occasional Paper No. 42: Increasing credit card payments using choice architecture: The case of anchors and prompts
In this paper we investigate ways to encourage consumers to repay more of their credit card debt.