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Showing 1191 to 1200 of 1503 search results for through our consumer research.

  1. Annual Report 2015/16 and Competition Report 2013-16

    Corporate documents Published: 12/07/2016 Last modified: 07/12/2016
    It shows how we have targeted our resources to deliver the best results for consumers, firms and markets against a challenging external environment. ... taking tough action on past transgressions, issuing penalties totalling £884.6m. successfully

  2. TR15/9: Embedding the Mortgage Market Review: Advice and Distribution

    Thematic reviews Published: 25/06/2015 Last modified: 09/07/2015
    Thematic review TR15/9 [PDF]. This report should be read in conjunction with ESRO’s independent customer research report Understanding consumer expectations of the mortgage sales process. ... We assessed the quality and suitability of mortgage advice

  3. FCA confirms measures to raise standards in the funeral plans market

    Press Releases Published: 05/07/2021 Last modified: 05/07/2021
    To enhance consumer protection in the funeral plans market, the FCA has confirmed the rules funeral plan providers will have to follow when they come under regulation from 29 July 2022.

  4. Matter of fact-sheets: improving consumer comprehension of financial sustainability disclosures

    Research articles Published: 25/10/2022 Last modified: 25/10/2022
    To help consumers better understand sustainability disclosures for investment products, we carried out a programme of behavioural research.

  5. FCA confirms greater access for SMEs to the Financial Ombudsman Service

    Press Releases Published: 16/10/2018 Last modified: 16/10/2018
    The Financial Conduct Authority (FCA) has today confirmed plans to extend access to the Financial Ombudsman Service (‘the ombudsman service’) to more small and medium-sized enterprises (SMEs).

  6. Monitoring orders and transactions – our expectations of firms

    Speeches Published: 31/01/2013 Last modified: 29/03/2013
    Speech by Patrick Spens, Head of Market Monitoring, the FSA, at the Futures Options Association Compliance Forum

  7. Economical with the truth: three ways behavioural science can help to spot a misleading advert

    Insight Published: 12/04/2017 Last modified: 12/04/2017
    In fact, many consumer laws, codes of practice and regulations aim to protect consumers from misleading advertising.But how can we judge what is true, what is false and what is ... Instead of relying on legal definitions or case law, behavioural science

  8. FCA calls on firms to improve treatment of politically exposed persons (PEPs)

    Press Releases Published: 18/07/2024 Last modified: 18/07/2024
    The FCA has told financial firms – including banks, payment firms and lenders – to do more to ensure Parliamentarians, senior public servants and their families are not treated unfairly.

  9. The rise in scams and the threat to a legitimate financial services industry

    Speeches Published: 18/05/2021 Last modified: 18/05/2021
    Speech by Mark Steward, Executive Director of Enforcement and Market Oversight, at the City & Financial Global - FCA Investigations & Enforcement Summit.

  10. PS19/8: Increasing the award limit for the Financial Ombudsman Service

    Policy statements Published: 16/10/2018 Last modified: 08/03/2019
    Following our Consultation Paper CP18/31, we are increasing the Financial Ombudsman Service’s award limit. The award limit sets the maximum amount of compensation the ombudsman service can require financial services firms to pay when it upholds a