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TR17/1: Customer understanding: Retail banks and building societies
This report provides the findings from our thematic review into firms’ assessment of customer understanding of transactions delivered by retail banks and building societies to consumers. -
Financial Conduct Authority’s regulatory sandbox opens to applications
The regulatory sandbox is part of Project Innovate, an initiative kicked off in October 2014, to help us encourage innovation in the interests of consumers and promote competition through disruptive innovation. ... Tracey McDermott, Acting Chief -
Findings of multi-firm review into insurers' valuation of vehicles
We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims). -
FCA Mortgage Conference 2015 — panel summaries
Consumer segmentation is a useful tool for better understanding the differing needs of consumers within a particular sector (eg when considering appropriate solutions for borrowers with interest-only mortgages who have ... The panel believed consumer -
IFPR implementation observations: quantifying threshold requirements and managing financial resources – concluding report
Further observations on how firms are implementing requirements on the Internal Capital Adequacy and Risk Assessment process and reporting under the Investment Firms Prudential Regime. -
Martin Wheatley calls for greater transparency in the asset management sector at the 2013 FCA Asset Management Conference
A specific concern is that some asset managers are pushing the definition of ‘research’ by using client commissions to cover non eligible costs and services. ... Launching a consultation paper in November to clarify rules on research, including -
FCA reviews find mortgage firms lending responsibly but scope for improvement on competition
The FCA will carry out further work where there is greatest scope for competition to improve consumer outcomes. ... Are there differences in the outcomes for those consumers who obtain their mortgages through mortgage brokers when compared with those who -
Business interruption insurance test case: draft guidance for firms
FCA publishes draft guidance for firms on the business interruption insurance test case -
Co-operation Agreement between the Financial Conduct Authority and the Hong Kong Monetary Authority
The UK’s Financial Conduct Authority (FCA) and the Hong Kong Monetary Authority (HKMA) have entered into a Co-operation Agreement (Agreement) to foster collaboration between the two regulatory authorities in promoting financial innovation. -
GC15/1 Risks to customers from performance management at firms
Our focus is on the risks that are posed to consumers by inappropriate practices. ... We have not identified evidence of widespread issues, but we have identified instances of poor practice through our follow-up work on whistleblowing reports.