Search results
Showing 1471 to 1480 of 1503 search results for through our consumer research.
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CP16/40: Enhancing conduct of business rules for firms providing contract for difference products to retail clients
This consultation outlines our concerns around increasing evidence of poor conduct and risks to investor protection from retail contracts for differences (CFDs) and proposes a package of policy measures designed to address those risks. -
Opening up and speaking out: diversity in financial services and the challenge to be met
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Mitsubishi UFJ Financial Group, London. -
FS15/4: Terms and definitions for services which are linked to payment accounts and subject to fees
Respondents were generally supportive of our proposals and of the consumer testing we commissioned. ... report by Optimisa Research on Payment Accounts Directive: services linked to payment accounts. -
Ensuring markets work well for consumers and for firms – FCA publishes guidance on its approach to objectives
The Financial Conduct Authority’s (FCA) mandate to ensure there is effective competition in financial services markets represents the most significant change to the new regulatory regime, said Chief Executive Martin Wheatley today. -
Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms
We set out our expectations for firms when considering the fair treatment of existing customers, and in particular customers with temporary financial difficulties due to coronavirus. -
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms
The FCA's guidance to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements and applies in the exceptional circumstances arising out of the coronavirus (Covid-19) -
PS15/7: Feedback and policy statement on CP14/21 in relation to joint sponsor proposals
Our feedback, final rules and Technical Note in response to our consultation on joint sponsors set out in CP14/21 Feedback and Policy Statement on CP14/02, Consultation on joint sponsors and call for views on sponsor conflicts. -
FCA review into mobile phone insurance finds examples of poor product design, unclear terms, and inadequate claims and complaints handling
The Financial Conduct Authority (FCA) has published a review focusing on the way mobile phone insurance firms design products and handle claims from customers that have lost or damaged their phone, or had it stolen. -
FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement
To date, these firms have paid £1.1bn of the total redress paid out to consumers, which now stands at nearly £12bn. ... In our review, we found that some firms are doing this while it is clear others still have some way to go. -
CP21/15: Benchmarks Regulation: how we propose to use our powers over use of critical benchmarks
We are consulting on how we propose using two new powers introduced through amendments to the Benchmarks Regulation (BMR) under the Financial Services Act 2021 (FS Act).