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Showing 331 to 340 of 1503 search results for through our consumer research.
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Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their -
The new simplified advice regime and the advice / guidance boundary review
Speech by Therese Chambers, our Director of Consumer Investments, delivered at the TISA Financial Advice and Guidance Conference. -
FG23/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs
We set out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living-costs. -
FCA finds annuity market not working for consumers - Competition Market Study launched
But this isn’t true for everybody; our research showed that there is virtually no market whatsoever for people with smaller pension pots. ... 134,000 sold through the open market. Out of scope of our review:. -
Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support
The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
FCA response to FSB’s Super-Complaint - requiring personal guarantees for business loans
On 08 December 2023, we received a super-complaint from the Federation of Small Businesses (FSB). This is the first super-complaint we have received since the super-complaint regime was applied to the FCA in 2013. -
Investing in outcomes: a regulatory approach to deliver for consumers, markets and competitiveness
Speech by Nikhil Rathi, FCA Chief Executive delivered at the Morgan Stanley European Financials Conference. -
Beesley lecture: Economics, technology and data - Redefining the future of conduct regulation
So, yes, there was the normal financial analysis of firms and consumer research. ... We saw this clearly in our add-on GI research a vast majority of consumers told us they were satisfied with the clarity and amount of information they got about their -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes.