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Complaints data: January to June 2016
We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products. -
A financial system to support the recovery
Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance. -
Improving the suitability of financial advice
Speech by Debbie Gupta, Director of Life Insurance and Financial Advice Supervision at the FCA, delivered at Money Marketing Interactive Conference 2019, Harrogate. -
Nikhil Rathi – APM opening remarks 2022
Opening remarks by Nikhil Rathi, Chief Executive of the FCA delivered at the FCA's 2022 Annual Public Meeting. -
Dear CEO letter: Business Interruption Insurance [pdf]
Following the Business interruption insurance test case judgment, the FCA’s next steps and expectations of insurers over the coming weeks and months. -
Aggregate complaints data: 2016 H2
This data includes all the complaints that firms report to us. -
Information on insurance intermediaries' authorisations - August 2021
The FCA provides information on the number of insurance intermediaries that were authorised between certain dates. -
Retail Mediation Activity data items: FAQs
Retail Mediation Activity data items: FAQs -
Final notice 2017: Graham Patrick Lockstone [pdf]
This final notice refers to breaches of FIT related to a lack of fitness and/propriety in the general insurance and protection sector. We imposed a prohibition. -
FSA Complaints data 2011 H2 [xls]
Aggregate complaints statistics: 2006 - 2011 (H2). Including opened, closed, upheld, speed of closure and redress.