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Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time. -
Firm level complaints data 2022 H2 [xlsx]
Firm level complaints data 2022 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Dear CEO letter: adequate client money arrangements – for general insurance intermediaries [pdf]
For general insurance intermediaries, this letter highlights areas important to maintain adequate client money arrangements in the current environment. -
Pure Protection Contracts - Product Sales Data (PSD) Glossary [pdf]
To find out what the FCA means by the terms it uses in Product Sales Data for Pure Protection Contracts. -
Co-operation Agreement between Financial Conduct Authority (FCA) and Hong Kong Insurance Authority (IA) [pdf]
Co-operation Agreement between Financial Conduct Authority (FCA) and Hong Kong Insurance Authority (IA). -
Firm level complaints data 2022 H1 [xlsx]
Firm level complaints data 2022 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Supervisory correspondence
Find out how the FCA communicates with the firms it supervises. -
Asset management: A regulatory perspective
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at London Business School Annual Asset Management Conference. -
FCA proposes an end to opt-out selling of insurance add-ons
FCA proposes an end to opt-out selling of insurance add-ons. Press Releases First published:. ... sold alongside motor insurance, or protection cover when taking out a mortgage or credit card. -
Change of Legal Status Financial Adviser and Insurance Intermediary Form [doc]