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Aggregate complaints data charts 2016 H2 [pdf]
These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2, -
FCA publishes feedback to Call for Input on open finance
We have published a Feedback Statement to our Call for Input on open finance. -
Further update on Business interruption insurance test case appeals process
The FCA will continue discussions with insurers and action groups, to find a solution which resolves the outstanding issues as soon as possible to enable pay-outs on eligible claims. -
Information on firms sanctioned for greenwashing - April 2022
The FCA provides information on greenwashing. -
Business interruption test case: Hiscox Action Group skeleton argument for 2 October hearing [pdf]
This is Hiscox Insurance Company Ltd's skeleton argument for 2 October hearing skeleton argument for the consequentials hearing on 2 October 2020 in the Business Interruption test case -
FSA - PS13/4 FSCS Funding model review – feedback on FSA CP13/1
This paper confirms we will proceed as outlined in CP13/1; and the final rules for the FCA Retail Pool. -
Keynote address: Financial crime in the FCA world
Speech by Tracey McDermott, Director of Enforcement & Financial Crime, the FCA, at the FCA Financial Crime Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Understanding PPI redress from a consumer perspective [pdf]
This research document explores the redress-seeking behaviours of consumers who make or who are eligible to make PPI complaints. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints. -
Transforming to a forward-looking, proactive regulator
Speech by our CEO, Nikhil Rathi, delivered at the FCA’s Our Role and Business Plan webinar. -
Aggregate complaints data charts 2013 H1 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product and percentage change in volume of opened complaints for the ten most complained about products between second half of 2012 and the first half of