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Aggregate complaints data: 2018 H2
This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group. -
Guess who’s back? Animatronic Arnie returns to raise awareness of PPI deadline
The animatronic head of Arnold Schwarzenegger is back today to remind people to check whether they had payment protection insurance (PPI) and make a decision about whether to make a complaint before the deadline on 29 August 2019. -
FCA and Practitioner Panel publish findings from 2019 joint survey
The FCA and the Practitioner Panel have published a report from their 2019 joint survey of FCA-regulated firms. The survey gives views across the financial services sector of the FCA's performance as a regulator. It provides important information to -
PS19/8: Increasing the award limit for the Financial Ombudsman Service
Following our Consultation Paper CP18/31, we are increasing the Financial Ombudsman Service’s award limit. The award limit sets the maximum amount of compensation the ombudsman service can require financial services firms to pay when it upholds a -
FCA reappoints Chair of the Financial Ombudsman Service for a second term
Baroness Zahida Manzoor CBE has been reappointed as Chair of the Financial Ombudsman Service. -
FS16/5: Call for Inputs on Big Data in retail general insurance
In this Feedback Statement we summarise the responses we have received to our Call for Inputs on the use of Big Data in retail general insurance (GI), and outline our responses to the issues raised. -
BYQ Insurance Limited
We believe this firm may be providing financial services or products in the UK without our authorisation. Find out why you should be wary of dealing with this unauthorised firm and how to protect yourself. -
FCA supports firms through the transition to implementing the Consumer Duty
FCA sets out, in letters, the expectations of the Duty and arranges a series of in-person events for groups of small and medium-sized firms. -
Review on disclosure of costs by asset managers
We have reviewed how asset managers calculate and disclose transaction costs and how effective overall cost disclosures are. -
Insights from the 2020 Cyber Coordination Groups
Overview and insight from the latest quarterly Cyber Coordination Group meeting