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Finalised Guidance: Coronavirus and customers in financial difficulty: additional guidance for insurance and premium finance firms
This guidance sets out measures to help customers who hold insurance and premium finance products and who continue to face financial difficulties because of coronavirus (Covid-19). -
Levelling the playing field – innovation in the service of consumers and the market
Speech by our CEO, Nikhil Rathi, to FinTech Week. -
TR16/2: Fair treatment of long-standing customers in the life insurance sector
TR16/2: Fair treatment of long-standing customers in the life insurance sector. ... TR16/2: Fair treatment of long-standing customers in the life insurance sector [PDF]. -
PS23/7: Broadening retail access to the long-term asset fund
This consultation sets out proposals for broadening the retail distribution of the LTAF. -
Half a million consumers paying less credit card interest following FCA intervention
Nearly 600,000 people are now paying less in interest and charges on their credit card debt because of changes made by the FCA. -
Consumer Investments Strategy - 2 Year Update
The FCA provides a 2 year update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021. -
FCA sets out potential remedies to tackle concerns about general insurance pricing
The FCA has today published the interim report of its market study into the pricing of home and motor insurance. -
Statement on the CMA’s response to the Citizens Advice super-complaint on excessive prices for disengaged consumers
The Competition and Markets Authority (CMA) has published its response to the Citizens Advice super-complaint on excessive prices for disengaged consumers. The super-complaint covers several markets, including insurance, cash savings and mortgages. -
New FCA data show 3.76 million complaints about financial services firms
Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to figures published today by the FCA. -
Review of terminal illness benefits within life insurance protection products
FCA review of insurance companies’ approaches to terminal illness benefits to make recommendations for improvement.