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Aggregate complaints data charts 2013 H1 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product and percentage change in volume of opened complaints for the ten most complained about products between second half of 2012 and the first half of -
Information on how Consumer Credit Act 1974 s.75 applies to travel services payments – September 2021
FCA provides information on how Consumer Credit Act 1974 s.75 applies to travel services payments made via travel agents. -
New year delivers fairer home and motor insurance renewals
From 1 January insurers will be banned from quoting customers a higher price for renewing their home or motor insurance than they would pay if they were a new customer. -
Apply to become a credit reference agency or credit information services provider
Find out how to apply to the FCA for authorisation if you want to provide credit references or credit information services. -
FCA launches consultation on General Insurance value measures data
Today the Financial Conduct Authority (FCA) has launched a consultation proposing new rules requiring firms to report General Insurance (GI) value measures data to the FCA for publication. Alongside the Consultation Paper, the FCA has also published -
Loan-based crowdfunding platforms: summary of our rules
The following rules may be relevant for firms operating in the loan-based crowdfunding (including peer-to-peer and peer-to-business) market when considering their investment activities. -
AEC Investments (Clone of EEA authorised firm)
AEC Investments (Clone of EEA authorised firm) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with this unauthorised firm and how to -
Finalised Guidance: Cancellations and refunds: Helping consumers with rights and routes to refunds
Since the outbreak of the coronavirus (Covid-19) pandemic, there has been an unprecedented number of cancellations of trips, holidays, and other events. -
Update for firms on PRIIPs RTS Article 18 and related rules
The extension which starts from 31 December 2021 to 31 December 2026 means that UCITS funds offered to UK retail investors can continue to supply either a PRIIPs key information document or a UCITS key investor information document. -
Brexit: information for retail investments firms in the UK
If you have customers based in the EEA, find out what actions we expect you to have taken now the transition period is over.