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Increasing transparency and engagement at renewal in general insurance markets: PS16/21
In this Policy Statement we report on the main issues arising from Consultation Paper 15/41 - Increasing transparency and engagement at renewal in general insurance markets - and confirm the final rules and non-Handbook guidance. -
FCA statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers
Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers -
Financial Lives 2020 survey: the impact of coronavirus
The Executive Summary for the FCA’s Financial Lives 2020 survey and October 2020 Covid-19 panel survey. -
PS15/13: Guaranteed Asset Protection insurance: competition remedy
In this Policy Statement we report on the main issues arising from Consultation Paper 14/29 Guaranteed Asset Protection insurance: a competition remedy and publish the final rules. -
Capital Markets Union – a regulator’s perspective
Speech by David Lawton, Director of Markets, Policy and International, at the FCA, delivered at the Deutsche Borse Group ‘Blueprint for a European Capital Markets Union’ event on 27 May 2015 at the ETC venues, London. This is the text of the -
FCA to require insurance firms to publish details of last year’s premium
FCA to require insurance firms to publish details of last year’s premium. ... firms to identify and specifically prompt those consumers who have renewed the same product four times or more to encourage them to engage. -
Information on enforcement on transparency of consumer facing documents - June 2022
The FCA provides information on its enforcement of section 68 of the Consumer Rights Act 2015 in relation to the 'transparency' of consumer-facing documents. -
Fair treatment of long-standing customers in the life insurance sector: FG16/8
In this Finalised Guidance we set out our expectations on the actions life insurance firms should take to treat their closed-book customers fairly. -
Financial Conduct Authority consults on changes to PPI complaint handling rules
In a statement published on 2 October 2015, the Financial Conduct Authority (FCA) stated that we would consult on introducing a deadline for making payment protection insurance (PPI) complaints, accompanied by ... FCA statement, 2 October 2015: The -
Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support
The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023.