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Showing 101 to 110 of 327 search results for treat vulnerable customers fairly.
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Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms
FCA guidance on our expectations for firms when dealing with customers of general insurance and pure protection contracts who may be experiencing temporary financial difficulty because of coronavirus -
FCA response to the independent panels’ annual reports
In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports. -
Chief Executive speaks at APM about recent work and future challenges
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our 2016 Annual Public Meeting. -
The FCA fines Porta Verde £25,000 for serious failings in its appointed representatives’ sales practices
Firms should be in no doubt that we will take action when they - or their appointed representatives - fail to treat their customers fairly.". ... Principle 6 requires firms to consider the interest of its customers and treat them fairly. -
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms
The FCA's guidance to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements and applies in the exceptional circumstances arising out of the coronavirus (Covid-19) -
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: temporary guidance for firms
FCA temporary guidance applies to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements. -
Vulnerable transcript - Treating vulnerable customers fairly [pdf]
Video transcript for Treating vulnerable customers fairly video. -
Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly
Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly. ... However, in seeking repayment from customers as a priority, it wrongly sought to balance its own commercial interests against the requirement to treat customers -
Cost of living
Firms have an important role in supporting consumers struggling with higher living costs. -
Webinar: Consumer Vulnerability
Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly.