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Showing 121 to 130 of 327 search results for treat vulnerable customers fairly.

  1. Flood and storm insurance claims

    Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
    We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims.

  2. Mortgages and coronavirus: our guidance for firms

    Mortgage lenders and intermediaries Published: 20/03/2020 Last modified: 01/12/2020
    FCA guidance for mortgage lenders, mortgage administrators, home purchase providers and home purchase administrators as the coronavirus situation develops.

  3. Protecting consumers

    What we do Published: 18/04/2016 Last modified: 19/07/2022
    Find out how the FCA protects consumers from harm caused by bad conduct in the financial services industry.

  4. FCA fines Henderson £1.9m for fund failings

    Press Releases Published: 20/11/2019 Last modified: 24/01/2020
    The Financial Conduct Authority (FCA) has fined Henderson Investment Funds Limited (HIFL) £1,867,900 for failing to treat fairly more than 4,500 retail investors in two of its funds, Henderson Japan Enhanced Equity Fund and the Henderson North

  5. Buildings insurance for leasehold properties

    Firms General insurers and insurance intermediaries Published: 30/04/2021 Last modified: 30/04/2021
    Our expectations of regulated firms when arranging and providing fair value buildings insurance for leasehold apartment buildings.

  6. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

  7. Insurance Conduct of Business Sourcebook (ICOBS)

    Tasks for regulated firms Published: 09/02/2016 Last modified: 16/02/2023
    Read more about ICOBS, our Handbook rules regulating general and protection insurance products sales.

  8. Funeral plan providers and intermediaries

    Funeral plan providers and intermediaries Last modified: 13/03/2023
    The FCA regulates the pre-paid funeral plans sector. See all our resources for firms.

  9. Approved Persons Regime

    Tasks for firms Published: 12/05/2015 Last modified: 27/04/2023
    Approved persons carry out certain activities on a firm's behalf and must be regulated by us. Learn about our requirements, conduct rules and 'fit and proper' test.

  10. Rent-to-own – update

    News stories Published: 30/01/2018 Last modified: 02/12/2020
    The FCA took over the regulation of consumer credit, including the rent-to-own sector, in April 2014. 
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