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Showing 211 to 220 of 327 search results for treat vulnerable customers fairly.
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Building our societies through lending and savings
Speech by Emily Shepperd, FCA Chief Operating Officer at the Building Societies Annual Conference -
What does the future of insurance broking look like?
Speech by Simon Green, Head of General Insurance and Protection, the FCA, at the Incisive Media Insurance Age Regulation event, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Fair treatment of long-standing customers in the life insurance sector: FG16/8
In this Finalised Guidance we set out our expectations on the actions life insurance firms should take to treat their closed-book customers fairly. -
FCA proposes stronger protection for consumers in financial markets
Plans for a new Consumer Duty which will set a higher level of consumer protection in retail financial markets -
Challenges for the regulator - consumer credit, long-term savings and an ageing population
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House. -
Relending by high-cost lenders
This report sets out our review findings of relending by firms in the high-cost lenders portfolio. -
The rationale for the FCA’s Mission and the context which the FCA operates in
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House. -
Firms should strengthen anti-fraud systems and must treat victims of fraud better, review finds
We are working with payment service providers to do more to protect consumers from fraud, including authorised push payment (APP) fraud -
FCA joins other regulators to call on firms to help struggling customers
The FCA will report on how well the cash savings market is supporting savers to benefit from higher interest rates. We will require the largest banks and building societies to explain the pace and extent of their pass through of interest rates, the -
The FCA publishes report into mortgage lenders’ arrears management and forbearance
In a review of lenders’ approaches to mortgage arrears management, the Financial Conduct Authority (FCA) found firms had improved practices, placing greater emphasis on the need to treat customers fairly, but identified areas on which the industry