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Showing 241 to 250 of 327 search results for treat vulnerable customers fairly.

  1. FCA confirms tough new rules for £200bn consumer credit market

    Press Releases Published: 28/02/2014 Last modified: 28/02/2014
    The new rules will result in changes for how payday lenders and debt management companies treat their customers including mandatory affordability checks for payday borrowers and giving the FCA the power ... The rule changes announced today will give

  2. Lloyds Banking Group sets up redress scheme for mortgage arrears customers

    Press Releases Published: 27/07/2017 Last modified: 27/07/2017
    Lloyds Banking Group (Lloyds) has agreed to set up a redress scheme for mortgage customers who incurred fees after they fell behind with their mortgage payments.

  3. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    their customers fairly when handling Payment Protection Insurance (PPI) complaints between March 2012 and May 2013. ... If trust in financial services is going to be restored following the widespread mis-selling of PPI, then customers need to be

  4. CASS compliance – the bigger picture

    Speeches Published: 02/12/2014 Last modified: 19/12/2014
    Speech by David Lawton, director of markets at the FCA, delivered at the FCA CASS Conference 2014 event for CASS large firms. This is the text of the speech as drafted, which may differ from the delivered version.

  5. Penalties, remediation, and our General Principles

    Speeches Published: 13/02/2020 Last modified: 13/02/2020
    FCA Executive Director of Enforcement and Market Oversight, delivered this speech on financial penalties at the City & Financial Global Ltd event, London.

  6. Consumer investments data review April 2020 - March 2021

    Data Published: 15/09/2021 Last modified: 13/06/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021.

  7. FCA concerned about problem behaviours linked to trading app design

    Press Releases Published: 21/11/2022 Last modified: 21/11/2022
    The Financial Conduct Authority (FCA) has warned stock trading app operators to review design features, including those with game-like elements, which risk prompting consumers to take actions against their own interest.

  8. FCA announces plan to deliver significant redress to Woodford investors

    Press Releases Published: 19/04/2023 Last modified: 19/04/2023
    Following an investigation by the FCA, Link Fund Solutions has agreed to provide, with a material contribution from its ultimate parent, Link Administration Holdings (Link Group), a significant redress payment to investors in the LF Woodford Equity

  9. From regulator to firm to consumer: a virtuous chain of events

    Speeches Published: 18/03/2021 Last modified: 18/03/2021
    Speech by Georgina Philippou, Senior Adviser to the FCA on the Public Sector Equality Duty, delivered at the Building Ethnic Diversity and Inclusion in Investment Management - Report Launch.

  10. FCA confirms help for mortgage borrowers struggling with payments

    Press Releases Published: 10/03/2023 Last modified: 13/03/2023
    The FCA has confirmed final mortgage guidance, setting out the ways mortgage lenders can help customers worried about or already struggling with their mortgage payments because of the rising cost of living.
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