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Showing 251 to 260 of 327 search results for treat vulnerable customers fairly.

  1. Product value and coronavirus: draft guidance for insurance firms

    Policy and guidance Guidance consultations Published: 01/05/2020 Last modified: 30/10/2020
    FCA guidance on our expectations for insurance firms to consider the value of their products in the coronavirus situation.

  2. Greenlight Credit Limited (trading as Varooma) enters administration

    News stories Published: 04/05/2022 Last modified: 26/05/2022
    On 3 May 2022, Greenlight Credit Limited, trading as Varooma, went into administration. Martin Charles Armstrong and Andrew Richard Bailey of Turpin Barker Armstrong were appointed as Joint Administrators. 

  3. Supporting material for applications by consumer credit, mortgage and other consumer finance firms

    Firm authorisation Published: 15/11/2023 Last modified: 13/12/2023
    If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything.

  4. FCA says firms not treating delegated authority arrangements as outsourcing in the general insurance market

    Press Releases Published: 02/06/2015 Last modified: 04/06/2015
    We expect firms to consider the findings of the report and make any necessary changes to ensure that customers are treated fairly and not at risk of detriment.”. ... Some insurers had not considered whether the products they underwrite treat customers

  5. FCA sets out how mortgage firms should be supporting borrowers

    Mortgage lenders and intermediaries Press Releases Published: 07/12/2022 Last modified: 07/12/2022
    The FCA has set out ways that mortgage firms can help customers worried about their mortgage payments due to the cost of living squeeze.

  6. FCA finalises its expectation for firms on maintaining access to cash for customers

    Press Releases Published: 14/09/2020 Last modified: 18/09/2020
    The FCA has set out its expectations for the steps firms should take when considering closing branches or ATMs, or converting a free to use ATMs to pay to use.

  7. Product value and coronavirus: guidance for insurance firms

    Policy and guidance Finalised guidance Published: 03/06/2020 Last modified: 30/10/2020
    This guidance sets out our expectations for insurers and insurance intermediaries to consider the value of their products in light of the exceptional circumstances arising from coronavirus (Covid-19).

  8. TR15/9: Embedding the Mortgage Market Review: Advice and Distribution

    Thematic reviews Published: 25/06/2015 Last modified: 09/07/2015
    We also highlight areas where firms may need to take steps to improve practices including oversight arrangements to ensure that advisers treat customers fairly and act in their best interests when ... Some firms were engaging customers in focused,

  9. FCA fines HSBC £6.2 million over treatment of customers in financial difficulty

    Press Releases Published: 23/05/2024 Last modified: 31/05/2024
    We have fined HSBC UK Bank plc for failures in its treatment of customers who were in arrears or experiencing financial difficulty. 

  10. Information on 10% depreciation notifications from February 2020 - January 2022

    FOI Release Date of Release: 21/01/2022
    The FCA responds regarding the investigations opened by the FCA into potential breaches of COBS 16A.4.3.
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