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Showing 261 to 270 of 327 search results for treat vulnerable customers fairly.
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Guidance for firms supporting their existing mortgage borrowers impacted by the rising cost of living
The FCA is consulting on draft guidance explaining a range of options firms have to support customers, including varying a contract for forbearance purposes. -
TR15/3: Arrears and Forbearance in High-Cost Short-term Credit
We had seen practices that showed that customers, who were often struggling to make ends meet, were not being treated with sensitivity. ... with the rules and treating customers fairly, including when customers struggle to repay a loan. -
Debt management firms still failing Britain’s most vulnerable consumers, says FCA
vulnerable customers encouraged to purchase products and services which were not suitable and impeded their ability to repay their debts. ... If firms wish to continue providing debt management services, they will have to demonstrate that they meet the -
GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan
GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan. ... The full guidance: GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan. -
FCA to require insurance firms to publish details of last year’s premium
It is important that insurers give their customers the information they need to do this and ensure they’re treating their customers fairly.”. ... guidance that firms maintain records of past premiums. The FCA is also reminding firms of their -
FCA publishes guidance consultation for firms who seek to limit their liabilities
We have seen an increase in the number of firms developing proposals, such as Scheme of Arrangements, to deal with significant liabilities to consumers, in particular redress liabilities. -
FCA fines Stonebridge International Insurance Limited £8.4m in relation to sales of insurance policies
take responsibility for their outsourcing arrangements and ensure that they treat customers fairly.". ... It also found that Stonebridge’s poor systems and controls, and inadequate oversight of its outsourcing companies breached the FCA’s -
Balancing regulatory objectives in the dynamic consumer credit market
Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at the Future of Lending Conference. -
FSA fines The Co-operative Bank plc for failing to handle PPI complaints fairly
The Financial Services Authority (FSA) has fined The Co-operative Bank plc (Co-op) £113,300 for failing to handle payment protection insurance (PPI) complaints fairly. -
Towards end of the transition period: getting ready for a new environment
Speech delivered by Nausicaa Delfas, Executive Director of International, at the UK’s Regulatory Regime for Financial Services Summit.