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Showing 271 to 280 of 327 search results for treat vulnerable customers fairly.

  1. Rules that apply to firms in SRO and fund operators in the TMPR

    Firms Focus areas Published: 19/08/2020 Last modified: 02/01/2024
    We summarise the rules that apply to firms in the temporary permissions regime (TPR) and fund operators in the temporary marketing permissions regime (TMPR).

  2. FCA fines Prudential £23,875,000 for failures relating to non-advised annuities sales

    Press Releases Published: 30/09/2019 Last modified: 30/09/2019
    The Financial Conduct Authority (FCA) has fined The Prudential Assurance Company Limited (Prudential) £23,875,000 for failures related to non-advised sales of annuities. 

  3. FCA statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers

    Statements Published: 28/09/2018 Last modified: 28/09/2018
    Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers

  4. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

  5. Transforming to a forward-looking, proactive regulator

    Speeches Published: 15/07/2021 Last modified: 15/07/2021
    Speech by our CEO, Nikhil Rathi, delivered at the FCA’s Our Role and Business Plan webinar.

  6. TR16/2: Fair treatment of long-standing customers in the life insurance sector

    Thematic reviews Published: 03/03/2016 Last modified: 04/03/2016
    We are reporting the findings of our thematic review which assessed how firms are operating their closed-books and whether they are treating their long-standing customers fairly. ... The report sets out as draft non-Handbook guidance the actions we

  7. Credit card provider NewDay to provide over £4 million in redress to customers

    Press Releases Published: 24/03/2016 Last modified: 24/03/2016
    Credit card provider NewDay to provide over £4 million in redress to customers. ... The FCA welcomes NewDay’s proactive approach to ensuring it treats customers fairly.

  8. Building a financial regulatory system suitable for the UK in the new era

    Speeches Published: 01/07/2020 Last modified: 01/07/2020
    Speech delivered by Nausicaa Delfas, Executive Director of International, at the City & Financial Professional Virtual Roundtables.

  9. Consumer Investments: Strategy and Feedback Statement

    Corporate documents Published: 14/09/2021 Last modified: 15/06/2023
    The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. 

  10. Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

    Press Releases Published: 14/04/2015 Last modified: 30/09/2016
    We have been very clear about how firms should treat customers who may have been mis-sold PPI. ... In ignoring documents it held which were relevant to its customers’ complaints, Clydesdale failed to treat its customers fairly.".
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